Frequently Asked Questions
Everything you need to know about shopping with TwinsTribe.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Simply visit our Returns Portal to start the process and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Are your garments ethically manufactured?
Yes, at TwinsTribe, we prioritize ethical production. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and sustainable manufacturing practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by reaching out to our customer service team via live chat or email.